Support

We stand behind what we build.

Every MenteE platform is backed by direct access to our engineering team — not a ticket queue.

Documentation

Comprehensive guides, API references, and walkthroughs for every MenteE platform.

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Technical Support

Direct access to our engineering team for troubleshooting, integration help, and performance questions.

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Status Page

Real-time system status, incident history, and scheduled maintenance windows.

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Community

Connect with other MenteE users, share patterns, and learn from production use.

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Frequently asked questions

What are your support hours?

Enterprise customers receive 24/7 support with guaranteed response times. All other users have access to business-hours support with same-day response.

How do I report an incident?

Contact our technical support team directly or raise an issue through your account dashboard. Critical issues receive immediate escalation.

Do you offer onboarding assistance?

Yes. Every platform includes structured onboarding. Enterprise plans include dedicated technical account management.

Where can I find API documentation?

Full API references, SDKs, and integration guides are available in our documentation portal. Access is provided with your MenteE account.

Need help?

Reach our team directly — we respond within one business day.

Contact support